Request Service

 

Process Module: Deliver Entity

Process Title: Request Service

Definition: Describes the process where a user submits a request for a service or resource.  The user may submit the request in person at a circulation desk, directly from a metadata record in a licensed or open access database, or by filling out a free text web form.

Workflow / Process Diagrams:

 

Use Cases: A user is conducting research in a bibliographic database and identifies an article she would like to read.  The full text of the article is not available online in the database.  She clicks on a request button and submits a request for access to the entire article.

A professor recommends an article to a student.  The student goes to his library’s website, locates and fills out an interlibrary loan web request form, and submits a request for the article.

A student is searching his library’s catalog and locates a book that’s located in a remote storage facility.  He clicks on a request button and submits a request to have the book delivered to his local campus library.

A student is searching WorldCat and locates a resource that is not owned by his college library.  He clicks on a request button and submits a request to have another copy of the resource delivered to his local campus library.

A professor is searching a regional consortia catalog with holdings from other college and university libraries in his state.  He identifies a copy of a resource owned by his university library but it is checked out to another borrower.  He clicks on a button and submits a request to have another library’s copy delivered to his local campus library.

A student is searching Google and discovers a restricted audio resource in another university’s digital repository.   He clicks on a request button and submits a request to gain online access to the resource.

An alumni pulls a book from his college’s book stacks, takes it to the circulation desk, and asks to check it out.

Reference(s):

(NLA Services Framework 7.9: Request) Lodge a request for a wanted resource with a resource provider, taking into account availability, access and use policies and any conditions and obligations these impose on the requester