Process Module: Manage User Relationships
Process Title: Track Event
Definition: Process that enables service providers to track where service requests are at any given point in the workflow.
Workflow/Process Diagrams: There are no workflow/process diagrams because this process will be taken care of by the middleware.
Use Cases: Service providers could produce report showing the state of outstanding service requests. Metadata attached to requests could be used to gather metrics on how quickly service requests are fulfilled.
Reference(s):
1. (NLA Services Framework 1.5: Log) Record service events and transactions for audit and reporting purposes.
2. (NLA Services Framework 2.4: Track) Monitor the status of a task.
